Shipping Policy — Nuvesic
Nuvesic

Shipping Policy

Last reviewed: 2025

At Nuvesic, we make sure your order arrives as carefully as it was made. From our warehouse to your doorstep, we promise smooth delivery, clear communication, and support every step of the way.

Processing Time

When Will My Order Ship?

Orders are typically processed within 1–2 business days of being placed. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Options

Choose How You Receive Your Order

Standard Shipping

Available at checkout

  • Estimated delivery displayed at checkout
  • Delivery times vary by destination
  • Tracking provided via confirmation email

Priority Shipping

$4.95

  • Real-time tracking updates
  • Faster estimated delivery
  • Guaranteed — if your package doesn't arrive, we'll refund you in full

Missed Delivery

What Happens If You're Not Home?

If no one is available at the time of delivery, your package will not be lost. Depending on your local courier, it may be:

  • Left in a safe location at your address
  • Delivered to a neighbor
  • Sent to your local post office or parcel pick-up point
You will receive a note or email with instructions on where and how to collect your order. Always check your tracking link for the latest status.

Lost Package

Tracking Says "Delivered" But Nothing Arrived?

If your tracking shows "Delivered" but you haven't received anything:

  1. Check your mailbox, front door, porch, or building reception.
  2. Ask neighbors or household members — deliveries are sometimes accepted on your behalf.
  3. Still can't find it? Contact us at info@trynuvesic.com with your order number.

We will help locate the package or issue a replacement or refund depending on the situation. Our priority is making sure you receive what you ordered.

International Orders

Customs & Duties

If you are ordering from outside the United States, your country may charge customs duties or import taxes upon arrival. These fees are determined by your local authorities and are the responsibility of the customer. Nuvesic is not able to predict or cover these charges.

Contact Us

Questions About Your Shipment?

Any questions about your shipment? We're one email away.

Email: info@trynuvesic.com

Website: trynuvesic.com

Company: COOLEY MOTORS CORP

Address: 401 N Greenbush Rd, Rensselaer, NY 12144-9435, United States

Nuvesic (operated by COOLEY MOTORS CORP) reserves the right to amend this policy at any time. Changes are effective immediately upon publication at trynuvesic.com.